How many pairs do I need?

The short answer: Different people, different needs.

The longer answer: Take a look here.

In sum: For a full switch to leakproof underwear, a total of 5-8 pairs would be a good average - 2-3 for overnight and 3-5 daytime pairs. A few extra pairs may be handy, if you're behind on washing or if your flow is unpredictable.

How do I choose the right absorbency?

Your first step is to track your current use of period products. How often do you empty a full menstrual cup or how many pads, tampons or liners do you use throughout your monthly cycle? Then compare this to the our absorbency explanations in our absorbency guide.

Which absorbency you choose really depends on your flow and whether you do a full switch or combine with other period products, e.g. the menstrual cup or tampon. 

It can be nice to have a few different absorbency levels at hand. Higher absorbency for overnight and light absorbency for the last days of your period is a great place to start. Moderate absorbency is for most people sufficient for bleed days.

How do I know when to change to a fresh pair?

The heavier flow, the more often you need to change. With a light flow, one pair can most likely last you a full day. With a moderate or heavier flow, you would want to change more often, around every 4-8 hours. A good indication that it is time to change to a new pair is when you notice the seams are getting wet.

How should I wash the underwear? Are they easy to clean?

Super easy, honestly. You can machine wash them at 30°C with your regular washing cycle. It won’t stain your other clothing since you rinse the underwear in cold water after use, if bloody.

Rinsing out the blood after use might need some getting used to for some people, but otherwise it is super straightforward. Wear, rinse, wash, dry, reuse.

Just avoid bleaching, tumble drying and ironing your leakproof underwear, as this may ruin the leakproof layer.

Don’t miss out on our full care guide.

How long does Hala underwear last?

Our underwear is made from quality fabrics and can last for minimum 2 years, most likely much longer, if you take good care of it. So while it’s a bigger investment upfront compared to conventional disposable period products, over the longer term, it is more affordable to use quality period underwear - and not least much more comfortable!

Why are some products not in stock and available to buy?

We truly believe that slow fashion is the future, and we do all we can to limit overproduction. One of the ways we do that is by ordering smaller quantities from our manufacturer and by not being too worried about selling out. Selling out is a million times better for the planet than ending up with overstock that never sells.

If a product is out of stock, you can choose to be notified once back in stock. We highly encourage you to do so, as this helps us match our supply to your demand by adjusting our production orders accordingly and in effect minimise waste.

Do you ship internationally?

Yes, we do. VAT and shipping is calculated automatically depending on where you are located.

We offer free shipping for orders above 140 EUR.

Please note that if you are located outside of the EU, the prices on our products are excluding VAT. You will have to pay taxes and duties separately according to the rules of your country.

More details here. (link to shipping & returns)

Can I exchange or return my order?

For sanitary reasons, underwear bottoms are final sale and not returnable or exchangeable. 

Please read our size & fit guide carefully before making your purchase to avoid choosing a wrong size by mistake, and reach out to us directly if you have any additional size and fit questions.

Read our full return policy here.

How does pre-sale work? When will I get my order?

Pre-sale is a way for you as a customer to make a big difference.

By buying during pre-sale, you’re helping a small brand tremendously, and we cannot thank you enough for this. Furthermore, by buying early, you’ll make sure to get the exact style, absorbency and size you want before it’s sold out, and you’ll be one of the first to try out Hala underwear.

Please note that when you pre-order items, we do not yet have the products in stock, so the shipping of your order is not immediate. We will ship your order as soon as we have the products home and will keep you informed via email.

We truly appreciate your patience and support, it means the world!